Returns & Exchange
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
1. Send us an email to notify which Items decided to be returned.
2. Fill in return forms in the attachment of email received from Celestt when notifying delivery 3. Print out return form and place the item(s) in the original packing and seal the parcel securely.
4. Drop off your package at the local post office.
5. Most returns are processed within 3 business days after we receive your package. We will refund to your bank account when return request process is finished. Once your refund has been issued, you will receive a confirmation email.
1. You have 7 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.